bd91 Terms & Conditions — Your Rights and Responsibilities

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and bd91 ("bd91", "we", "us", "the Platform"). By accessing, registering on, or using any part of the bd91 website located at bd91.io, you unconditionally agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately cease using bd91 and must not attempt to register an account or place any wager on the platform. Your continued use of bd91 following the publication of any revised Terms constitutes acceptance of those revisions.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and bd91. In the event of any conflict between these documents, these Terms shall take precedence unless explicitly stated otherwise.

To register and maintain an active account on bd91, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. bd91 strictly enforces a 21+ age requirement across all products and regions in Bangladesh.
• You must be accessing the platform from a jurisdiction where online betting and casino gaming is not unlawful for you personally.
• You must not be a current employee, contractor, director, or immediate family member of an employee of bd91 or any of its software providers, payment partners, or affiliated entities.
• You must not currently be subject to a self-exclusion agreement with bd91 or any other gaming platform.
• You must be acting on your own behalf and not as an agent for any third party.

bd91 reserves the right to request identity verification documents at any time, including but not limited to a national identification card, passport, or other government-issued photo ID. Failure to provide satisfactory verification within a reasonable timeframe will result in account suspension and may result in the withholding of withdrawals pending investigation.

Each individual may hold only one registered account on bd91. The creation of multiple accounts — whether under different names, email addresses, or payment methods — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and permanent forfeiture of any balances held within them.

When registering, you are required to provide accurate, complete, and current information. This includes your legal full name as it appears on government-issued identification, a valid email address you control, your date of birth, and your primary payment method details. You accept full responsibility for maintaining the accuracy of this information and must notify bd91 promptly of any changes.

You are solely responsible for maintaining the confidentiality of your bd91 account credentials, including your username and password. bd91 will never ask you to disclose your password via email, live chat, or telephone. Any activity conducted through your account is your sole responsibility, whether or not it was authorised by you. If you believe your account has been compromised, you must contact bd91 support immediately at [email protected].

All financial transactions on bd91 are conducted in Bangladeshi Taka (৳). bd91 supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Additional methods may be made available from time to time and will be published on the Payments page within your account dashboard.

The minimum deposit amount is ৳500. Minimum and maximum withdrawal limits are stated within your account dashboard and may vary based on the payment method selected and your account verification status. bd91 does not charge standard fees on mobile wallet deposits or withdrawals; however, your mobile network operator or bank may apply their own charges for which bd91 accepts no responsibility.

Withdrawal requests are reviewed and processed by bd91's finance team. Standard processing times for mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are one to four hours from the time of approval. Bank card withdrawals (Visa, Mastercard) may take three to five business days depending on the issuing bank's processing schedule.

• Deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, subject to the withdrawal limits of that method.
• bd91 reserves the right to request additional verification before processing withdrawals exceeding a threshold determined by internal risk management policies.
• Deposits made by mistake must be reported to support within 24 hours. bd91 will not be responsible for losses arising from misdirected deposits reported after this period.

bd91 offers various bonuses and promotional incentives to both new and existing players. All bonuses are subject to the specific terms and conditions published alongside each promotion. By claiming any bonus, you confirm your acceptance of those specific terms in addition to these general Terms & Conditions.

Unless the specific bonus terms state otherwise, the following general bonus rules apply to all promotions on bd91:

• Bonus funds are credited to a separate bonus balance and may not be withdrawn until the applicable wagering requirement has been fully satisfied.
• Wagering requirements count contributions differently by game type — slots typically contribute 100%, while live table games and sports bets may contribute at a lower rate as specified per promotion.
• Maximum bet sizes while completing bonus wagering are restricted as stated in each promotion's terms. Exceeding the stated maximum bet will result in forfeiture of the bonus and any associated winnings.
• Bonuses are valid only for the promotional period stated. Expired bonus balances are removed from your account without compensation.
• Only one welcome bonus may be claimed per player, per household, per device, and per IP address.
• bd91 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice in cases of suspected abuse or technical error.

All bets and wagers placed on bd91 are governed by the specific rules applicable to each product — sports betting, live casino, slots, and other games each have their own rule sets, which are available within the relevant section of the platform. Players are responsible for familiarising themselves with the applicable rules before placing any wager.

For sports betting, the following general principles apply:

• Bets are accepted and confirmed only when a bet reference number has been issued to the player. Unconfirmed bets are null and void.
• In the event of a sporting event being cancelled, postponed, or abandoned, bd91's settlement rules for that specific market will apply. As a general rule, bets on abandoned fixtures are settled as void unless a specific market rules state otherwise.
• bd91 reserves the right to restrict betting markets, reduce maximum stake sizes, or suspend betting on specific events without prior notice if warranted by risk management considerations.
• Obvious errors in odds — including but not limited to pricing that is clearly incorrect relative to the market — may result in bets being voided at bd91's sole discretion, regardless of whether the bet has been settled.

For casino and live casino games, all outcomes are determined by certified random number generators (RNGs) audited by independent testing laboratories. Return-to-player (RTP) percentages for individual games are available within each game's information panel.

The following conduct is strictly prohibited on bd91. Any player found to have engaged in any of the following activities will have their account immediately suspended, any outstanding balances forfeited, and may be reported to relevant authorities:

• Using automated bots, scripts, artificial intelligence tools, or any other software to place bets or interact with the platform in a manner not consistent with genuine human play.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, glitches, or technical faults for financial gain. Any winnings derived from a known software error are considered void.
• Using a VPN, proxy, or other IP-masking technology to disguise your location for the purpose of circumventing geographic restrictions.
• Providing false personal information during registration or verification, including using another person's identity.
• Engaging in any form of money laundering, fraud, or other financial crime through bd91's payment infrastructure.
• Threatening, harassing, or abusing bd91's customer support staff or other players via any communication channel.
• Sharing your account credentials with any third party or allowing any other person to operate your account.

All content on bd91 — including but not limited to the platform design, graphics, logos, software code, text, game assets, and data — is the intellectual property of bd91 or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. The bd91 name and logo are trademarks of the platform operator.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use bd91 for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the bd91 platform or its content without prior written consent from bd91.

Game content provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others — remains the intellectual property of those respective studios and is used by bd91 under licence. All rights in those games are reserved by the respective rights holders.

bd91 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on bd91, you consent to the collection and use of your personal data as described in the Privacy Policy.

bd91 uses your personal data primarily for account management, identity verification, payment processing, fraud prevention, customer support, and — where you have opted in — promotional communications. We do not sell your personal data to unaffiliated third parties for marketing purposes.

All personal data transmitted to and from bd91 is protected by 256-bit SSL encryption. Payment credentials are processed through certified payment gateways and are not stored on bd91's servers. For full details of how your data is handled, please review our Privacy Policy at bd91.io/privacy-policy.

To the fullest extent permitted by applicable law, bd91 and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the platform, including but not limited to loss of winnings, loss of profits, loss of data, or any other financial loss.

bd91's total aggregate liability to any player in connection with their use of the platform — whether in contract, tort, or otherwise — shall not exceed the total value of deposits made by that player in the 30 days immediately preceding the event giving rise to the claim.

bd91 does not warrant that the platform will be available without interruption, free of technical errors, or free of viruses or other harmful components. While we make every reasonable effort to maintain platform stability and uptime, temporary outages may occur. bd91 accepts no liability for any losses arising from platform unavailability during scheduled or unscheduled maintenance periods.

bd91 reserves the right to suspend or permanently close any player account at any time, with or without prior notice, under the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, misleading, or incomplete information during registration or verification.
• Failure to complete required identity verification within the timeframe specified by bd91.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• A request by a regulatory authority, law enforcement body, or payment provider to close the account.
• An active self-exclusion request made by the player or on their behalf.

You may close your own bd91 account at any time by contacting customer support at [email protected]. Upon voluntary closure, any verified real-money balance remaining in your account will be returned to your registered payment method within five business days, subject to identity verification and any applicable pending wagering obligations.

In cases where an account is closed by bd91 due to a breach of these Terms, any outstanding balance may be withheld pending investigation. Where fraud or a serious breach is confirmed, balances may be permanently forfeited.

bd91 is committed to promoting responsible gambling. We provide a range of tools to help players manage their gambling behaviour, all of which are accessible from within your account dashboard. These tools include deposit limits (daily, weekly, and monthly), session time reminders, reality checks, cooling-off periods, and self-exclusion options.

By using bd91, you agree to use these tools proactively if you believe your gambling behaviour is becoming harmful to you or others. You also agree to notify bd91 immediately if you believe you are or may become a problem gambler, so that we can activate appropriate safeguards on your account.

Self-exclusion requests are processed within 24 hours of receipt. Once self-exclusion is active, your account will be suspended for the period you have selected, and you will not be permitted to create a new account during the exclusion period. Marketing communications will cease for the duration of your self-exclusion.

bd91 reserves the right to amend, update, or replace these Terms & Conditions at any time. The current version of these Terms will always be published at bd91.io/terms-conditions and will display the date of the most recent revision at the top of the document.

Where changes are material — meaning they significantly affect your rights or obligations as a player — bd91 will notify registered players by email to the address held on their account at least seven days before the changes take effect. Non-material amendments (such as corrections of typographical errors or minor clarifications that do not alter the substance of the Terms) may be made without advance notice.

Your continued use of bd91 following the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not wish to accept any revised Terms, you must close your account before the effective date of the revision and cease using the platform.

These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws applicable to the operator of bd91. The platform operates as an entertainment service and does not make any claims as to the legality of online gambling in any specific jurisdiction.

In the event of a dispute between you and bd91, you agree to first contact our customer support team at [email protected] and allow a reasonable period of not less than 30 days for the matter to be resolved internally before pursuing any formal legal action.

bd91 is committed to resolving player disputes fairly and transparently. Our customer support team is available 24 hours a day, seven days a week, to address complaints, investigate disputed transactions, and work toward resolutions that are equitable for both parties. Formal dispute resolution procedures are described in our FAQ, available at bd91.io/faq.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the bd91 platform, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available from within your bd91 account dashboard, 24 hours a day, seven days a week
• Response Time: Email queries are typically responded to within four hours during Bangladesh Standard Time (BST, UTC+6) business hours. Live chat average response time is under two minutes.

bd91 customer support operates in English. All formal correspondence regarding account disputes, legal matters, or data protection requests must be submitted in writing to [email protected] with your registered account username and email address included for verification purposes.